During this process I faced design constraints related to loading performance issues. This forced me to go back to the drawing board to accommodate for these issues.

This was a particular problem when designing the policy overview tiles found on the account overview page. Initially, I had designed these tiles to include a billing overview of each policy upon opening the account overview page. However, due to poor loading performance, we discovered it would take too long to load all of this data at once. This was unfortunate because the main reason users go online to access their account is to view their billing information and make a payment, and for this reason I wanted to make this information easily accessible for the user. In order to improve usability and address the performance issue, I came up with the solution of putting this information within an accordion. Using the accordion, users can still access this information by expanding the accordion–requiring the system to make only a single call for a policy's billing overview versus having to call several billing overviews at one time.